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🚚 Shipping Policy – Real Zari

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At Real Zari, we’re committed to delivering your favorite products to your doorstep—both in India and across the globe.

1. Order Processing Time

  • Orders are processed within 1–3 business days (Monday–Saturday).
  • Customized or made-to-order items may take 5–7 working days.
  • You will receive a confirmation email once your order is shipped.

🇮🇳 2. Domestic Shipping (India)

  • Shipping Partners: Delhivery, Bluedart, DTDC, India Post
  • Shipping Fee:
  • Standard: ₹50 (Free on orders above ₹999)
  • Express: ₹100 (delivery in 1–2 days, selected cities only)
  • Estimated Delivery Time:
  • Metro Cities: 2–4 business days
  • Other Areas: 4–7 business days
  • Remote Locations: 5–8 business days

🌍 3. International Shipping

  • Shipping Countries: We ship worldwide to over 100+ countries.
  • Shipping Fee: Calculated at checkout based on destination & weight.
  • Shipping Partners: FedEx, DHL, Aramex, India Post International
  • Delivery Time: 7–15 business days (varies by country)
  • Duties & Taxes:
  • International buyers are responsible for any customs duties or taxes imposed by their country.
  • These charges are not included in the product or shipping price.

📦 4. Order Tracking

  • Tracking details will be shared via email/SMS once your order is shipped.
  • You can track your order through the “My Orders” section on our website

⚠️ 5. Delays & Non-Delivery

  • We are not responsible for:
  • Incorrect shipping address
  • Customer unavailability
  • Delay due to customs clearance (for international orders)
  • Natural calamities or courier service disruptions
  • Re-shipping charges may apply for returned or undelivered packages

📦 6. Packaging & Safety

  • All items are packed securely in tamper-proof packaging.
  • Fragile items (like jewellery) are bubble-wrapped and boxed safely to avoid damage.

❗ 7. Damaged or Tampered Packages

 

  • If you receive a damaged or tampered package:
  • Do not accept it.
  • Take a photo and report to us within 24 hours at support@realzari.com.
  • We will investigate and assist with a replacement or refund if eligible.

❌ 8. Items We Cannot Ship Internationally

  • Some products may be restricted or prohibited in certain countries due to customs rules (e.g., specific metals or gems). In such cases, we will inform you and offer an alternative or full refund.

📩 Contact Us

  • For any shipping-related questions: