Refund policy

🔄 Refund, Return & Exchange Policy – RealZari

Effective Date: [Insert Date]
Thank you for shopping with Real Zari. We are committed to providing you with high-quality products and excellent customer service. Please read our return, refund, and exchange policy carefully.

✅ Eligibility for Return or Exchange

⚠️ Returns/exchanges are not accepted for customized, made-to-order, or final sale products.

🔄 Return Process

Raise a Return Request: Email us at support@realzari.com with:
Order number
Reason for return
Clear photos of the product (if damaged/incorrect)
Approval: Our team will review the request and notify you if it is approved.
Pick-up/Shipping:
If approved, a return pickup will be arranged OR
You may need to self-ship the item (we’ll share address details)
Inspection & Confirmation: After we receive the item and complete quality checks, we will process the exchange or refund.

💸 Refund Policy

Refunds are issued only for eligible returns (as mentioned above)
Refunds will be credited via the original mode of payment within 7–10 business days
In case of Cash on Delivery (COD) orders, refund will be processed via bank transfer or store credit
Shipping charges are non-refundable, unless the error was from our end

🔁 Exchange Policy

⚠️ Customer is responsible for shipping the product back to us unless the item was defective/damaged.

❌ Items Not Eligible for Return or Exchange

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